Overview

This document is a quick reference guide for users on the PhoneNet Aura Platform. It describes common numbers, dialing plans, and other features on the system.

PhoneNet is a hobby telephone network and does not guarantee service in any way. Emergency calls are not supported and users should maintain an alternative service for emergency calls.

System Overview

This system is running Avaya Communication Manager 8.1 with associated services.

Connectivity is through:

  • SIP trunks to the core PhoneNet gateway (Asterisk).

  • SIP trunks to PSTN carriers.

  • ISDN (30 channels) to the PhoneNet ISDN backbone for connectivity to other switches such as the NEC NEAX, Ericsson BP250, Alcatel OXO, etc

Switchboard (791-1111)

The switchboard operator is your first point of contact and can be reached by dialing 791-1111.

As a hobby network the operator may not always be available. You may leave a message for your call to be returned.

You may also reach other PhoneNet users externally through the following numbers

Country / Network

Number

Australia

+61 2 8403 0000 (IVR)
+61 2 8403 1111 (Switchboard)

New Zealand

+64 4 9887 6960 (IVR)

United States

+1 408 715-2999 (IVR)

TandmX

791-0000 (IVR)
791-1111 (Switchboard)

PhreakNet

791-0000 (IVR)
791-1111 (Switchboard)

C*NET

61 2 791 0000 (IVR)
61 2 791 1111 (Switchboard)

For user provisioning and system administration requests you should instead contact the "Business Office" on 1199 or by contacting the Service Desk.

Voicemail

We use Audix for voicemail. For more information refer to Voicemail.

Dialing Out

You may reach any PhoneNet or TandmX line by dialing the 7 digit number.

Standard users may only call internal numbers and peered networks. Contact the switchboard if you have issues placing a call.

Australia

If you have PSTN calling privileges you may dial Australian numbers by dialing '0' for an outside line and dialing the full national number (FNN).

North America

Dial 1 and the full 10 digit number, eg: (800) 444-4444 should be dialed as 1-800-444-4444.

International

Dial 0-0011 + CC + Number

eg:
+61 2 8403 0000 is 0 0011 61 2 8403 0000.

Emergency

Unless you have been explicitly advised that emergency calling is available on your service, you will be unable to dial emergency (000 or 911). Calls to these numbers will hear an announcement indicating that service is unavailable. In all cases we recommend using another phone service.

Feature Codes

Feature availability is set by user class of service. You may not have access to all features.

These feature codes are in place:

Call Forwarding

  • *01 - Deactivate Call Forwarding

  • *02 - Call Forward All

  • *03 - Call Forward Busy / No Answer

  • *04 - Call Forwarding Enhanced Status

  • *05 - Call Forwarding Enhanced Active

  • *06 - Deactivate Call Forwarding Enhanced

Call Pickup

  • *40 - Call Pickup

  • *41 - Directed Call Pickup Group

  • *42 - Directed Call Pickup Ext

Call Park

  • *47 - Call Park

  • *48 - Call Retrieve (Answer Back)

Contact Center

  • *80 After Call Work Access

  • *81 Assist Access

  • *83 Auto-In

  • *82 Login

  • #82 Logout

  • *84 Aux Work

  • #84 Remote Logout

  • *85 Manual Access

  • *86 Service Observing Listen

  • *88 Service Observing Listen/Talk

  • *89 Add Agent Skill

  • #89 Remove Agent Skill

Multilevel Precedence and Preemption (MLPP)

Provisioning

Information on how to connect your device to the provisioning server is provided on account creation. If you no longer have this you will need to contact the "Business Office" on 1199 or through the Service Desk.